Thank you for choosing Chesapeake City Water Tours!
Our Terms and Conditions
If you cancel: Up to 24 hours prior to your scheduled cruise, you may reschedule your trip to a different date or a full refund will be given. If you cancel within 24 hours of your scheduled cruise a 50% refund will be given, or you may reschedule to a different date. Remember to please arrive at least thirty minutes prior to departure time. Special refund policies may be in effect for holidays and large groups.
If we cancel: In the event that the cruise does not meet the minimum number of passengers to set sail, or if weather conditions are too poor to sail per Coast Guard safety requirements, we will notify you as soon as possible by the telephone number or email address provided when the reservation was made. You will be asked to reschedule or if that is not possible a full refund will be issued.
- Alcoholic beverages, drugs, or weapons are not allowed on board.
- Management reserves the right to refuse admission or remove any person whose conduct is deemed by management to
be disorderly or who fails to comply with the terms and conditions herein.
- No animals or pets of any kind, except service animals are allowed on our tour vessel during a scheduled cruise. Please call about our policy regarding animals on Private Charters.
COVID-19 Policies and Procedures
Chesapeake City Water Tours continues to be committed to ensuring the health and well-being of our customers and crew members. Our management is carefully monitoring the rapidly evolving communications and recommendations from the Centers for Disease Control (CDC), government agencies and state and local officials and have implemented new policies and procedures to safety resume operations.
Social Distancing: Guests will check in at the ticket booth, and will remain at a safe 6’ distance boarding and while on board. We are limiting our passenger capacity to ensure space between guests on board.
Cleaning: We've increased the frequency of cleaning and disinfecting surfaces between each cruise. We have a fresh water sink available for guests to wash their hands. Hand Sanitizer will also be available to everyone on board.
Face Masks: Guests will be asked to wear a face covering while waiting to board, and until seated on our vessels. Crew members will be asked to wear a face covering unless they are narrating a tour or distanced near the helm.
Wellness Checks: Crew members will be receive daily wellness checks to ensure they are healthy and symptom-free. We will also be checking temperatures of all guests while boarding using our non-contact laser thermometers. We ask that you please stay home if you are experiencing any symptoms.
We ask all guests using our Water Taxi service to wear a mask the entire trip. One-Way trips typically take between 5 to 7 minutes to cross the canal.
Thank you for your support and understanding during these temporary challenges.
- CCWT Family